Q: When can I come for a tour?
At the moment, we can accommodate many different times for this when you call ahead. However, a convenient time for us would be weekdays between 3 pm and 4 pm or weekends between 3 pm and 5 pm. Please try to always call to schedule ahead of time whenever possible.
Q: How often should my dog come to daycare?
We recommend 1 time a week minimum if possible. This is to ensure some predictability. Dogs are more likely to be confused or stressed when it is so sporadic such as a couple times a month. (Doesn't count when you are preparing for boarding) Most of our regulars come 2-3 times a week and many even 5.
Q: What does a typical day look like for my dog?
Dogs get morning potty, then feeding with some rest after eating. Then our rotations start. Dogs go out for 20-30 minutes of playtime then rest, then more go out, and the cycle continues all day long. We do it this way so your dog gets a good amount of play time but not so much that they are exhausted or over stimulated. Even high energy dogs can get too much exercise. The recommended amount of exercise for dogs is 30 minutes to 2 hours per day depending on breed and energy level. With that in mind does it make sense to have them in a room with other dogs running around for an entire day with no rest? We want your dog to be fulfilled but not so tired they can't pick their head up. We still want you to always communicate with us if you feel your dog is not tired enough or you have other concerns and we are always willing to try new things to make it right according to what is best for the dog.
Q: Do you charge extra for cuddles, playtime, outside time, etc?
No our rates are all inclusive. Why should you have to pay extra to have your dog taken care of properly? The only thing we charge extra for are baths and add on items of food, treats or similar. **occasionally there may be an additional fee if your dog requires special care such as coming to us after surgery**
Q: I need to board my dog quickly, do I need to rush to the vet and get a bordetella vaccine?
Please don't. We feel it is completely your decision to get a bordetella (kennel cough/canine cough vaccine) and for this reason we do not require it. This is due to the fact that the vaccine only protects against a few strains of the virus, and there are dozens! Therefore, we would much rather you didn't stress your dog’s immune system before changing their environment by boarding them. Doing so will cause a higher risk of illness. It also takes two weeks just to build immunity, so getting it right before boarding will not benefit them in anyway. Lastly, it is a live virus and can shed to other dogs for some time after getting the vaccine, so it is a higher risk to us for you to get it — than not to get it at all.
Q: What if my adult dog has never boarded before?
We recommend having them come for a couple days of either half-day or full-day daycare to get them acclimated. When they have seen that they come and then go home, it makes them much more comfortable to do overnight boarding.
Q: What if my dog doesn’t tend to do well with other dogs?
We understand that some dogs are just “people dogs” and don’t have the desire to socialize with other dogs. We do recommend training if you haven’t already, and later maintenance-training during their stays can be very beneficial to preventing boredom. We will do our best to accommodate dogs that require a “quiet area” away from other dogs.
Q: Do you offer a free day of daycare?
We typically do not, and the reason is because we feel dogs often need a little time to warm up. Of course dogs that are used to going to daycare all the time are going to jump right in, but dogs that are used to one-on-one type of playtime with other dogs, might take a few days to fully open up. In the end, we don’t think it’s fair to judge your dog based on one half or full day, as it doesn’t mean your dog won’t do well in a few days. Instead, we take our time trying to make sure your dog is successful, rather than just throwing them into a big group to “see how they do.” Of course if your dog is instantly aggressive, we will have to recommend you complete on of our training sessions before trying daycare again — in that scenario we may not charge for the day on a case-by-case basis.